Where we are
LUNARICCIONE Hotel 4 Stelle Superior a Riccione   Viale Ariosto, 5
47838 Riccione (RN) - Italy
  Tel. +39 0541 692150   Fax +39 0541 692897   info@lunariccione.it
COVID-19 Safety operational measures
 +39 0541 692150
  Richiedi preventivo

COVID-19 Safety Operational Measures

Safety first

Summer 2020 We are working to offer you a safe and pleasant staying at Lunariccione


Due to the Coronavirus COVID-19 emergency, we have implemented disinfection protocols based on National and Local legislations.
What are we doing:

 

DISINFECTION PROTOCOL FOR COMMON AREAS, VENTILATION SYSTEMS AND BUILDINGS

Before the opening of the hotel for Summer 2020 season:

  • In depth disinfection of the buildings, common areas, restaurant, rooms, swimming pool and AquaSpa wellness center (May 2020)
  • Comprehensive disinfection of air conditioning systems (no air recirculation system)
  • Hand sanitizers dispensers located in common areas of the hotel (Isopropyl Alcohol solution)

During your staying:

  • Card Keys for your room will be disinfected with ad hoc systems and provided in sealed package
  • Multiple times throughout the day common areas, furniture, elevators, surfaces and equipment will be disinfected with certified detergents and equipment with high-temperature steam
  • Surfaces, linens and towels will be cleaned with certified detergents
  • Special disinfection routines will be put in place for moquette and carpets with detergents and high-temperature steam (>100 degrees)
  • In the rooms and common areas, textiles and fabrics will be disinfected with special detergents

YOUR HOLIDAY AT LUNARICCIONE

From the check-in to the room service, we have implemented technology-enabled solutions and protocols to improve service levels, reduce interpersonal interactions and guarantee social distancing measures.

 

SAFETY KIT
  • In the room each guest will find a Safety Kit with face masks, gloves and hand sanitizer gel (Isopropyl Alcohol solution)

 

SAFETY IN YOUR ROOM
  • Objects and hotel devices (e.g remote controls, AC control) will be cleaned with disinfection products or protected with washable/disposable covers
  • Land telephones in the room have been removed to reduce risks. Staff will be reachable with Digital Concierge service: through Whatsapp, Web App and telephone number the reception and Lunariccione staff will be reachable h24

 

ONLINE DIGITAL CHECK-IN

Before your arrival, self-service online digital check-in is at your disposal to speed up and easy registration. You can insert autonomously your personal information and ID details to speed up check-in procedures and guarantee social distancing measures.

 

 

GUEST DIRECTORY & DIGITAL CONCIERGE
  • Accessible from www.lunariccione.it section “ Guest Directory “ (from smartphone and tablets) a digital version of Lunariccione’s GUEST DIRECTORY has been provided with recap of services and the and amenities available at the hotel.
  • You can request the following services through Digital Concierge:
    • Whatsapp links and telephone numbers to contact Hotel Reception and Lunariccione’s staff
    • Breakfast menu for room service (complementary for all guests) or to reserve seating in the restaurant
    • Lunch and dinner menu from our Chef
    • Booking service for breakfast, restaurant and entrance in the AquaSpa Wellness Center and Swimming Pool area
    • Facilities and Services Opening Hours and Access protocols
    • Travel Guide: Riccione, the surroundings and suggestions for your holiday at Lunariccione

 

SOCIAL DISTANCING MEASURES
  • Social distancing urges people and personnel to maintain safety distances to ensure that meals are served in safety for guests and hotel personnel
  • If possible, Recyclable and disposable cutlery and napkins will be used during meal services
  • Cutlery and tableware will be washed with certified detergents and high-temperature washing
  • All meals (breakfast, lunch and dinner) will be served “à la carte”: food and drinks will be served to the table. No Buffet service will be offered
  • Mandatory bookings for all meals in order to guarantee social distancing measures
  • To guarantee safety standard and social distancing measures, access to AquaSpa wellness center and swimming pools will be regulated with bookings based on capacity. All services are open but accessible only upon reservations to guarantee moments of relaxation and privacy in safety
  • Lunariccione’ staff have received special training on the social distancing and safety protocols
  • Personnel will be at your disposal to help and clarify any doubt regarding the social distancing regulations and protocols in place to guarantee a safe and pleasant staying at Lunariccione

WE WISH YOU A UNIQUE AND PLEASANT EXPERIENCE AT LUNARICCIONE ADULTS ONLY +12 HOTEL

The first Adults Only +12 Hotel on the Romagna Adriatic Coast.


CONTACT US
+39 0541 692150
WhatsApp chat